What we take care of

Servers and systems

Provisioning, hardening and day-to-day operation, whether they live at a cloud provider, on a VPS, in your office or on our platform. Security patching on a schedule, not when something breaks.

Deployments

Containers, orchestration and automated deployments. Your team pushes code and the change reaches production on its own, with a way back if it goes wrong.

Backups that restore

Automatic, encrypted backups in more than one location, with the retention we agree. And regular restore tests, which is the part that actually counts.

Monitoring and alerts

Metrics, logs and availability checks for every service. We watch disk space, certificates, queues and response times, so you hear it from us and not from a customer.

Network, domains and certificates

DNS, mail records, reverse proxies, private VPN access between offices and servers, and TLS certificates renewed automatically.

Cost and capacity

A monthly review of what you pay against what you use: oversized machines, forgotten services, storage nobody reads. We charge a fixed fee, so cutting your provider bill costs us nothing.

Two ways of working together

Continuous operation, monthly fee

We take over the infrastructure and keep it running: monitoring, updates, backups, incidents and planned work. A fixed monthly fee, quoted on how many servers and services we run, so your invoice is predictable and we do not earn more when things go badly.

DevOps hours

Senior hours for architecture, automation, migrations, putting out a specific fire or working alongside your team. Itemised one by one, with no expiry date.

Both arrangements are quoted on what you have, and they can be combined. Third-party licences, the cloud provider's invoice and hardware are billed separately at cost.

Service levels, in writing

A reply within 24 working hours

Any request is picked up within the next working day. Critical incidents get priority according to what we sign in the contract: which hours, which services and which response times. There is always a person behind an alert.

You talk to the engineer, not a call centre

No ticket tiers, no scripted operators and no explaining your setup from scratch every time. Direct contact with senior engineers who know your infrastructure.

A monthly report you can actually read

Once a month, in plain language: availability, incidents and how they were resolved, work carried out, restore tests, outstanding risks and what your infrastructure cost. Written for a board meeting, not just for an engineer.

Nothing held hostage: you can leave

Accounts, domains and servers are in your name from day one, and the infrastructure is documented as code in a repository of yours, so another provider — or your own team — can carry on. One month's notice, no penalties.

Frequently asked questions

What if I want to change provider?

Accounts, domains and servers are in your name from day one, and the infrastructure is documented as code in a repository of yours. Another provider, or your own team, can carry on without starting over. One month's notice, no penalties.

How quickly do you respond to an incident?

Within 24 working hours for any request. Critical incidents get priority according to the contract, with the level of cover you need and are willing to pay for. We do not sell round-the-clock cover as if it were free.

Do we need someone in-house for IT?

No, but it works well if you have. Some companies hand us the whole operation; others already have a developer and only need an expert hand for the hard parts. Both work, and they can be combined with the hours package.

Do you actually test the backups?

Yes, and that is half the value of the service. A backup nobody has ever restored is not a backup, it is a hope. We run regular restore tests and the result goes in the monthly report.

Tell us what you have today

Tell us what you pay today and how many people use it. We reply within 24 working hours with a first assessment, no strings attached.

or write to us at info@esdis.es